Technology-savvy people who love to shoot photography and video for their blog or portfolio often have a lot of questions when it comes to taking care of their drones. One question that is often asked is ” Is DJI Care Refresh Worth It ” DJI Care Refresh costs about $299 and includes a two-year warranty with a 13% discount on a DJI Refresh accessory. In this article, LucidCam will explain why I think it’s worth every penny.
Table of Contents
- 1 What is DJI Care Refresh?
- 2 How DJI Care Refresh Works
- 3 Are the batteries covered by DJI Care Refresh?
- 4 What DJI Care Refresh will Cover
- 5 What DJI Care Refresh will not cover
- 6 How do I purchase the DJI Care Refresh Insurance?
- 7 How Much Does Care Refresh Cost?
- 8 It is Good for Who?
- 9 The Pros And Cons Of A Project – Is DJI Care Refresh Worth It?
- 10 What Are The Best Times To Buy It?
- 11 What Is The Average Life Expectancy?
- 12 Top Reasons To Get DJI Care Refresh
- 13 The Claims Process
- 14 How to Activate DJI Care Refresh
- 15 Where Can I Purchase DJI Care Refresh?
- 16 Charges To Replace Your Drone After A Crash
- 17 Here Are Some Examples Of Situations Where DJI Care Refresh Would Be Helpful
- 18 Aircraft Accessories And Partially Or Completely Lost
- 19 There Is a Difference Between DJI Care And DJI Refresh
- 20 FAQs
- 20.1 1 . Is it necessary to purchase a new DJI Care Refresh Plan for my replacement drone?
- 20.2 2. DJI Care Refresh covers lost drones?
- 20.3 3. Does Care Refresh provide international coverage?
- 20.4 4. How can I recharge DJI after 48 hours?
- 20.5 5. DJI will replace a drone that has crashed?
- 20.6 6. Why would I buy DJI Care Refresh/DJI Car Refresh Plus?
- 21 Conclusion
What is DJI Care Refresh?
DJI Caring Refresh is a 12-month service plan that provides complete and comprehensive coverage should your DJI product be damaged during normal use. Intentional damage is not covered by normal product warranties.
How DJI Care Refresh Works
Care Refresh can be purchased as an insurance plan along with a drone. Customers can get two replacement units in new or similar conditions. They will perform and be as reliable as the original purchase.
The plan covers you for up to one year after your original purchase. It also covers various accidents that we will discuss later. With DJI Refresh, you will have to pay only a small fee for your first replacement and an increased fee for your second replacement.
It’s easy to do a drone repair online after an accident. You can send your drone (with no shipping charges) and pay the small replacement fee, and get your new drone back in the mail.
Are the batteries covered by DJI Care Refresh?
What DJI Care Refresh will Cover
Care Refresh is an inclusive plan that covers many common damage-causing events. Here is a list that DJI Refresh will include:
- Operator error or any other mistake that a pilot might make in normal flight operations
- Signal interference caused a crash
- Drop damage that occurs if you accidentally drop the drone
- Water Damage
Care Refresh also covers some aircraft. These models include:
- Mavic Air 2
- Mavic Mini
- Mavic 2
- Mavic Air
- Mavic Pro
- Mavic Pro Platinum
- Phantom 4 Advanced
- Phantom 4 Pro Series
- Phantom 3 SE
- Inspire 2
It’s also important to note that only brand-new products are covered by DJI Care plans.
What DJI Care Refresh will not cover
DJI Refresh is able to cover the most common damage types, but it also has a long list of exclusions. Here are a few of the exclusions.
- Parts or aircraft lost
- Products that have been stolen, forgotten, or abandoned
- Unsuitable conditions can cause damage during flight
- Deliberate loss
- Remote controller
- Cosmetic damage (scratches and abrasions that do not affect functionality)
- Pieces that were not repaired by the official DJI repair center
How do I purchase the DJI Care Refresh Insurance?
How Much Does Care Refresh Cost?
It is Good for Who?
DJI Refresh is a great option for anyone looking to purchase a DJI drone/aircraft. It can’t be used to existing ownership so anyone who is looking for a DJI product or is buying one should consider it.
These products can be expensive so it is worth having some coverage. DJI Care covers repairs but not all aircraft that are damaged can be repaired.
The Pros And Cons Of A Project – Is DJI Care Refresh Worth It?
I find it difficult to spring for DJI Refresh because the coverage is only one year. This drone is one that I intend to use for many years. DJI Care Refresh Plus only allows me to replace it for a year or so. Murphy’s Law promises me that I will have a major crash as soon as my coverage ends. It might be more cost-effective to have a monthly plan that covers physical damage if I want to invest some money in insurance.
It is not always easy to determine the timeline for returning and replacing a drone under Care Refresh plans. Some users can get their replacements in a matter of weeks while others may have to wait up until a few months. The Care Refresh coverage plan has a few drawbacks. It leaves you without a drone for the shipping and return process. Many other hull insurance providers will simply issue you a check for the amount covered so that you can purchase a replacement at your convenience. Even though it is a quick process, 6 weeks can be quite a long time to wait to fly again.
If you feel that getting insurance for your drone from another source is more sensible, there’s another option. Most drone insurance providers offer physical damages coverage in addition to liability coverage. You don’t necessarily need liability insurance unless you are a serious drone pilot or a hobbyist.
What Are The Best Times To Buy It?
DJI Refresh can be purchased on any new or unactivated product, subject to a few conditions. You must have activated your aircraft or gimbal within the past 48 hours and activated a handheld device within the last 30 calendar days. It’s too late for you to buy the care plan if it hasn’t been activated within these timeframes.
You can also purchase Care Refresh after your product has been repaired at an official DJI Service Center within 72 hours. You will receive an email inviting you to join the plan.
What Is The Average Life Expectancy?
Care Refresh is good for one year from the date of purchase. If you need a replacement product, Care Refresh + will give you an additional year of coverage. This will extend your product’s warranty, and give you an additional replacement service.
Top Reasons To Get DJI Care Refresh
DJI Refresh provides excellent protection for your drone and aircraft against the unforeseeable. Some things are unavoidable, no matter how cautious or experienced you may be. These are the top three reasons Care Refresh is so unique and worthwhile.
- This covers pilot error so mistakes made by you are covered (read our guide to how to fly a drone and reduce pilot error).
- It covers any loss due to a lost signal connection.
- This policy covers water damage which many companies don’t cover.
- It protects you against nature’s unpredictable impacts by covering bird impacts
- It does not affect the drone standard warranty so you don’t need to worry about it being canceled.
The Claims Process
DJI Care Refresh is a great service. It also makes it super easy and fast to file a claim. Log onto DJI’s website to request a repair. After your request is approved, you will receive instructions to ship your product to a DJI repair center, without shipping charges. You will then be required to pay the replacement fee and the repair center will return your replacement.
The entire process should take approximately six weeks. This is a reasonable amount considering all the steps involved.
How to Activate DJI Care Refresh
You don’t need to register the product again if you have already purchased Care Refresh. It is fully activated and ready for use.
If you bought it afterward, however, you will need access to the activation webpage to enter your activation code as well as the product serial number. The process is quick and easy, and you should have all the information necessary to complete it.
Contact the customer service team by phone or email if you have difficulty finding your activation code, or product serial number.
Where Can I Purchase DJI Care Refresh?
DJI Care Refresh is now available in many countries
- United States
- EU countries
- Hong Kong
- Mainland China
Charges To Replace Your Drone After A Crash
After paying the initial cost for the DJI Refresh protection, you will need to pay an additional fee to replace your damaged product. Every aircraft and each product is subject to a different replacement fee. Below are the fees in the USA:
- DJI Mavic Air 2: $69, $99.
- DJI Mavic Mini: $40, $49.
- DJI Mavic 2: $119, £139
- DJI Mavic Air: $69, $99
- DJI Spark: $49, $69
- DJI Mavic Pro: $79, $129
- DJI Mavic Pro Platinum: $89, $139
- Phantom 4 Advanced: $139, $99
- Phantom 3 SE: $69 – $79
- Phantom 4 Pro Series: $99, $149
- Inspire 2: $209, $329
For more information about fees and currencies from other countries, visit the DJI Info page
NOTE: Fees are correct as of publication (5/05/2020), but it is recommended that you check the DJI information page for any changes.
Here Are Some Examples Of Situations Where DJI Care Refresh Would Be Helpful
Both novice and experienced drone pilots are vulnerable to user error. DJI Refresh covers this loss category. It is possible to fly your drone on a sunny and windless day and run your aircraft into a tree.
You will be responsible for the repair costs. Care Refresh allows you to report any damage and then send in your product for a replacement.
Water damage is another possible incident. Water damage is another possible problem. Any drone pilot knows the importance of cool water shots. There’s always the chance that you will get in trouble, no matter if you’re hovering over a lake or on a beach near the ocean.
DJI Refresh provides coverage for a crash into the water and any damage to the water.
Although it is not something anyone wants, it is possible for signal interference to cause a drone to drop 50 feet from its beloved skyscraper. You could be doing everything perfectly, just like every other day. It’s over when your signal is lost.
DJI Refresh will pay for any damage to your drone or plane that was caused due to signal interference. They know that these things can happen, and they have no control over it.
Are there younger siblings or children living with you? You probably know what we are doing here. It can feel like the end when little ones grab your expensive equipment.
DJI Refresh’s accident and drop coverage mean that you don’t have to worry about your product being dropped or damaged. This protection plan covers all aspects.
Aircraft Accessories And Partially Or Completely Lost
Care Refresh is unable to cover aircraft or accessories that have been lost, partially lost, or damaged. This information is listed under the exclusions section. DJI Refresh does not cover abandoned or stolen products. These issues are difficult to prove in every situation, so they are not covered.
There Is a Difference Between DJI Care And DJI Refresh
Care Refresh can be ordered at the time you purchase your DJI product. DJI will replace the unit for a small fee, rather than charging you for repair costs. This is often the fastest and most convenient option. It’s also cool to be able to get a new unit or a similar-new one instead of replacing your broken one.
DJI Care is a protection program that allows you to have a credit limit that is used every time you make a claim for a nonwarranty repair on your aircraft. This is only available to DJI’s repairs team.
You can file unlimited claims until your credit is exhausted.
A nice touch is that DJI covers your shipping costs
DJI Care is available for the following drones
- Phantom 4
- Phantom 3 Pro
- Phantom 3 Advanced
- Phantom 3 Standard
- Phantom 3 4K
- Inspire 1 V2.0
- Inspire 2 Pro
- Inspire 1 RAW
1 . Is it necessary to purchase a new DJI Care Refresh Plan for my replacement drone?
You will receive a replacement drone as part of the DJI Refresh Plan. The replacement drone will be linked to your Care Refresh Plan serial number. This means that you don’t need an additional plan to cover your new drone.
2. DJI Care Refresh covers lost drones?
Care Refresh offers additional services such as an Express Option, free shipping, and an Exclusive Service.
3. Does Care Refresh provide international coverage?
DJI Refresh currently only works in the region or country you selected when you purchased the service plan. DJI Refresh must be purchased in the same country as the product.
4. How can I recharge DJI after 48 hours?
Did you know that Care Refresh can be added after 48 hours? Continue reading! Follow the steps by going to the DJI Customer Upload section on their website. Watch an 8-minute video that will guide you through verifying your aircraft.
5. DJI will replace a drone that has crashed?
It can be expensive and time-consuming to repair your drone after a crash. Standard DJI product warranties do not cover accidental damage. FlyAway coverage has been added to newer DJI drones. This means that you can now get replacement drones in case your drone is lost or stolen.
6. Why would I buy DJI Care Refresh/DJI Car Refresh Plus?
Care Refresh is a great way to save money and reduce the time it takes to complete your service. If you are interested in DJI Care Refresh, please contact us.
If the repair costs are covered under the standard product warranty, your Care Refresh balance will not be affected. Your coverage is extended for one year by DJI Care Plus.
DJI Care Refresh offers a comprehensive and fair care plan that is well worth the price. This plan is a great deal considering many drones can cost over a thousand dollars. The Care Refresh Plan allows you to replace all of your products at a fraction of the cost. Plus, free shipping is a great way to promote the service.
Although the plan doesn’t cover every possible problem, it covers many common issues that can cause damage to your product. All possible damage to your product, including signal interference, water damage, and collisions, are covered. Anybody who has owned a drone knows firsthand how quickly things can go wrong. ….Is Refresh worth the investment? We recommend DJI Refresh if you are looking to buy a DJI drone.
We hope this article will helpful for all of you. If you wanna know more information, please access our site to read more. Thank for reading!
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