LucidCam FAQ
In this section we will try to answer the most frequently asked questions

What is LucidCam?
LucidCam is a small point-and-shoot true 3D VR camera capturing 180-degree videos and stills with depth. True 3D means that you have a feeling of depth, which gives you a sense of presence in the scene you are watching. 180-degrees means you capture like your eyes with peripheral vision, everything in front of the camera, the whole 180 by 180 degrees’ sphere. (Click to watch our video).

What’s the difference between LucidCam and VR rigs/360 cams?
Visuals are better ways to explain: click VR Rigs or 360 cams.

For the share link in the app, would the user whom the file is being shared to need to have the app already?
They do need to have the app, otherwise they can’t reach to the specific item

Where is the footage stored?
Anything you shoot with LucidCam is stored on the camera and can be stored on a removable microSD memory card. Internal storage is 32GB and can be extended with microSD cards.

How long can my video be?
Video recording length is limited by the battery life of 2hrs and the memory 32GB on-board. In average you are generating 50MB per minute. That means you probably run out of battery first. In addition you can add a microSD card to increase storage.

What is the “Equirectangular” On/Off setting for?
The equirectangular setting makes your output compatible with any headset

Is it possible to save the equirectangular format so it’s not needed to change the setting on every camera start?
In our new iOS and Android app, you have to option to switch the camera to equirectangular output which is viewable on the GearVR. There is a special movie/video folder on the Android phone where you need to place your images and videos. Then you can start your GearVR and select one of the players and pull from “own videos/pictures”.

Is there a limit to the length of the video on Facebook?
Our limit in iOS is 15 min and Android is 1min.

What is the maximum size and recommended minimum/maximum speed of the micro SD card?
The maximum size of the SD card is 32GB for now, while we are working on opening 64GB and 128GB. We recommend using the highest speed micro SD card, as it will not cause any problems. For example, if you take SanDisk cards, an Ultra card would be fast enough, but we always prefer Extreme.

What are the specs for an external powerpack?
Standard 1/4-20 mount

Can LucidCam live streaming 3D videos?
Your 3D 180 video can be live streamed over wifi to your mobile phone or over a micro HDMI cable to a screen.

Is the 3D depth similar to that of in a 3D movie theater?
LucidCam records 4K 3D VR videos, which means it is not a common 16:9 framed 3D video, but a spherical one where you have 180 degrees vertical and horizontal field of view. That gives you freedom of moving around in that sphere and seeing more than just a frame, and it also gives you the immersion as you cannot see the boarders when looking ahead.

How do I update firmware on my PC?
A link to a quick how-to video can be found here

How quickly can I watch my video after I shot it?
1… 2… 3… seconds. It takes only seconds to view captured content on the LucidApp.

Why might my video quality be grainy?
Headset
Which headset are you using? What lenses are in there? How much is it magnifying the image?

Display
What phone are you using? What resolution does the display have?

Camera
Is your firmware upgraded to the most recent version?Â

What accessories can I use with LucidCam?
Visuals are better at explaining: click here.

What do you see when captured with LucidCam?
Visuals are better at explaining: click here.

How long can the camera operate between recharges?
The camera can operate up to 1.5 hours for recording before it needs to be recharged. Full charging takes between 1.5 – 2 hours. You will not be able to charge the camera while shooting, but you will be able to use an external battery.

Does the camera record audio?
Yes, it records audio on the right and left side. The camera is equipped with MEMS 48Hz microphones controlled by two advanced audio codec producing four non compressed 16bit PCM audio. You will be able to edit your audio later as well.

Does the camera have a remote control?
Yes, the LucidCam comes with a mobile app, which serves as a remote control. You can remotely switch the camera on and off, start and end recording. You can also preview the scene before shooting or you can view and manage the media library after shooting.

Can the camera shoot in motion, or must it be static?
The camera shoots in any situation: static on any standard tripod or holding it in your hand, walking and holding it, attached to a selfie stick/chest mount/helmet, or to a bicycle handlebar.

Can the LucidCam be used underwater?
Yes – you can use a special waterproof case which we are developing to go up to 12m deep. It will be offered in the accessory section on our website.

How much will the LucidCam cost?
The LucidCam is now available for pre-order at $399 in the US and Canada. Retail price (starting Q2 2017) will be $599.
In other countries the pricing has been adjusted to local taxes and expenses as follows:
– Canada, United States – 599.00 USD
– Europe – 699.00 EUR
– Australia, Hong Kong, Japan, South Korea – 679.00 USD
– Argentina, China, India, Mexico, New Zealand – 759.00 USD

When can I expect to get my LucidCam?
We plan to ship limited quantity development kits(on a first-come-first-serve basis) during Q1 of 2017. But it will be available in Q2 for general public. You will be able to find it on Amazon and B&H.

Tips for Shooting With LucidCam
1. As with any video camera, it’s best to shoot in good lighting conditions, and without drastic changes in light all around. This kind of environment will give you the best results. In other conditions, there might be a slight impact on the image quality.
2. It is recommended that objects around the camera should be about 3-4 feet away to achieve the best depth.
3. It’s best to keep the camera as steady as you can.

I want to work at LucidCam.
Check out openings here. See our previous summer interns video here.

I am a content creator and I wish to partner up with LucidCam.
We are always excited to learn about how we can work with content creators all over the world. Please reach out to us directly over email.
We will start discussing content partnerships around January. In the meantime, please:
– Sign up on our website to be kept up to date about our progress.
– Contact us at [email protected] to be included in the list of interested content partners.

I am a distributor and I wish to sell the LucidCam in my area.
We will start discussing distribution partnerships soon. In the meantime, please:
– Sign up on our website to be kept up to date about our progress.
– Contact us at [email protected] to be included in the list of interested distributors.

I am a journalist/blogger & I would like to receive a demo unit.
We are happy to provide you with a loaner for review purposes. Please reach out directly over email at [email protected] In the meantime, please:
– Sign up on our website to be kept up to date about our progress.
– Contact us at [email protected] to be included in the list of review/demo unit requests.

I am a journalist/blogger & I would like to set up an interview.
Please contact us so we can set up the interview and/or refer you to our PR representatives. You can also download our press kit.

I want to write about LucidCam. Do you have a press kit?
Yes we do. You can download it here.